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We offer a refund within 14 days from the date of purchase for digital products sold on www.bestfocusstore.com.
This 14-day refund window is provided to align with payment provider requirements and to help resolve issues quickly and fairly.
You can request a refund within 14 days of purchase, including (but not limited to) the following situations:
- Duplicate payment was made for the same product;
- You did not receive your download link or file within 24 hours after purchase;
- The file is corrupted, incomplete, or cannot be opened as intended.
To request a refund, contact us at business@bestfocusstore.com.
Please include: the email used at checkout, purchase date, amount, product name, and (if available) your order/transaction ID.
We may ask for additional details to locate the order and troubleshoot delivery or file issues faster.
Approved refunds are issued to the original payment method. Processing time depends on the payment provider and your bank, and typically takes 5–10 business days.
Refund requests submitted after the 14-day window may be declined, except where required by applicable law.
For any refund or product-related questions, reach us at: business@bestfocusstore.com.